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Support

Contact details to come

The support address, hours and response times will be published here. Until then, use the support contact NubeStack gave you with your invitation or account.

What to include

The quicker we can find what you saw, the quicker we can help:

  • what you expected and what happened, with the exact message or error code;
  • the organization, project, location and resource IDs;
  • the operation ID and request ID, if you have them;
  • when it happened, with your time zone;
  • where: the console, the API, Horizon or the OpenStack CLI;
  • for the API, the request with secrets removed.

Keep a failed operation's ID even after you clean up the resource: it is how we find what happened.

Never send

API keys, passwords, private SSH or certificate keys, cloud credential secrets, invitation links or console links. A console log can contain secrets; remove them before you share it.

Access problems

If you think a key or credential has leaked, revoke it first (an owner or admin can do it under IAM → Service accounts), then tell us which one and when. Lost your password or phone? We send a one-time reset link; see Sign up and sign in.

Before you write

Troubleshooting covers the common problems, and the error codes explain every refusal.